“Last week-end we arrived at the house late Friday night, exhausted from
a week’s work and travel, but instead of rushing off to sleep, we stood mesmerized in the living room, and then in the basement, and admired our beautiful house. While there are many bigger and more expensive houses in the development, we can’t believe how you and your team have turned our dreams into a home. We cannot think of another place we would rather be, or a way you could have made our house more perfect for our needs.
We don’t know where to start, except by saying thanks to you—for creating a company full of expert craftsmen and women, and really special people. We know that you could have built our house twice over, and collected a lot more money and less grief in the process, if you started with a vacant lot rather than a major rehab project. But your patience and incredible focus on your clients were both obvious and amazing to us.
Your insistence on putting your clients first permeated through the entire team. We very much appreciated Todd’s expertise and patience when we had to make adjustments to accommodate reality; and his willingness to meet with us at odd times—including the day after Thanksgiving—when others were tending to their families and other interests. We also cannot thank Jay enough for working with us on every detail, until all the parts were identified, ordered and some reordered! But Mike, his team and the subcontractors represented the day-to-day face of the company, and they were all a pleasure to work with. To this day, we still marvel at the fact that Mike is not in a psychiatric ward by now. And that is a very good thing, because we relied on him for everything. His expertise, patience, humor and understanding got us over the bumps that construction and renovation inevitably bring, and we can’t think of a person that we would have rather worked with. Of course, Al, Dale, Jeff, Dawn and everyone else demonstrated a level of expertise that makes a ‘Lowell house’ so special.
So thank you very much for leading a company of terrific people, who always took the time to care and deliver. We are grateful to you and them, and now can’t wait to enjoy our house for many years to come.”